Customs Policies

Frequently Asked Questions

This status means your package does not appear to be linked to an invoice than can be used for customs
clearance.
An invoice should:
1. Describe the item(s) clearly.
2. Give the quantity.
3. State the value (price paid, or value) 
4. Shipper Info: Name & address of business or person sending the goods.
5. Consignee Info: Name & address of business or person receiving the goods.
Please note that JCA does not consider general sales, unless it is a public sale/discount event for example:
Black Friday or Prime Day.

CGL is required by the authorities to verify the contents of the packages we transport, as such there are
times that ALL packages are open.

1. Verify that the invoice matches the contents of the package.
2. Report the serial number or IMEI of electronic equipment when required by the Attorney
General's Office.
3. Verify that its an authorize item for import.
 
CGL has trained staff with all the technical skillsets necessary for the proper protection of its imports and
our facilities have a system of cameras that monitor every step of process. As an extra security measure,
our services are guaranteed, and their packages are protected. ALL packages checked are process dual
custody whether with Jamaica Customs Agent or CGL Team Lead.

Once your package is received at our Miami warehouse, within a reasonable time, our system automatically generates a notification email with your tracking number. Once your package(s) is on the move an update will e provided via email. You may also log into your CGL account to confirm status updates.

CGL EziRewards program is our way of giving back to our loyal members. You earn points that is accumulated and converted to CGL money, that may be used when picking up packages.

Once you have logged into your CGL account will have your points reflecting.

We recommend items of high value (over $70usd) and heavy more than 30lbs to be shipped via Sea Freight. The dimensions of the package L x W x H (inches) plus the 15-35% of invoice amount.

Yes, duty is pro-rated. Duty is paid on the container shipped; therefore, your Freight & Clearance cost
would have already included our duty amount.

No. Our offices in Miami are closed on Sundays.
 Packages are received Monday through Friday from 9:00 a.m. to 5:00 p.m. and Saturday 10am to 12pm
local Miami time.

Yes, EziReturn accepts any type of authorized returns. You must obtain a Return Authorization from the Shipper (original seller), and CGL will return your package free of charge. CGL covers the return shipping cost but does not cover the value of the item. CGL is not responsible for the return policies of
the seller.
 
Please be advised most Return Authorizations have expiration dates. The package and all required documentation for return shipments must be presented at a local CGL store at least 72 hours post pick up (3 business days), 15 business days before expiration of the Return Authorization. Keep in mind that many shippers do grant extensions. If required, the customer must request and manage the corresponding
extension directly with the seller.
 
For more information, please refer to EziReturn program’s Terms and Conditions. 

You must contact the shipper or manufacturer to obtain a Return Authorization. Neither CGL nor its affiliates are responsible for contacting the supplier or manufacturer for said Return Authorization. Once authorization is granted, the customer must contact CGL Customer Service to receive return instructions. CGL must receive all required documents and merchandise no later than 15 business days prior to the
return authorization’s expiration date.
 
What do I need to return a package to the shipper?

 A Return Authorization issued by the shipper or manufacturer.
 The original invoice. *invoices found to be tampered with will not e accessed nor will the item be
qualified for EziReturn.
 The package, in a box/bag with the original shipping label removed.

 By swiping your Manga Card
 By paying for item using your Lacso Epay Card
 By referring CGL services (must be closed transaction)
 By shipping with CGL

Yes, once you have your Magna card an ID on-file, you are still eligible for earning both Magna and CGL EziRewards points.

By pre-alerting, your invoice prevents delays when clearing your packages with Jamaica Customs. Packages are normally detained for an extended period because of no invoice upon initial clearance.

With CGL members are given the opportunity to dispute their assessment and provides proof of duty assessment, this includes JCA reference number for verification. If Jamaica Customs does not have interest in your package valued over $50, neither does CGL.

See the list of Forbidden Items on JCA Website.

Yes, EziReturn accepts any type of authorized returns. You must obtain a Return Authorization from the Shipper (original seller), and CGL will return your package, free of charge. CGL covers the return shipping cost but does not cover the value of the item. CGL is not responsible for the return policies of the seller. Please be advised most Return Authorizations have expiration dates. The package and all required documentation for return shipments must be presented at a local CGL store at least 3 post business days of collecting from CGL office and 15  business days before expiration of the Return Authorization. Keep in mind that many shippers do grant extensions. If required, the customer must request and manage the corresponding extension directly with the seller. For more information, please refer to Warranty and Returns Program (EziReturn) program’s Terms and Conditions.

You must contact the shipper or manufacturer to obtain a Return Authorization. Neither CGL nor
its affiliates are responsible for contacting the supplier or manufacturer for said Return Authorization. Once authorization is granted, the customer must contact CGL’s Customer Service to receive return instructions. CGL must receive all required documents and merchandise no later than 3 post business days of collecting the item and 15 business days prior to the return authorization’s expiration date.


The requirements are: – A Return Authorization issued by the shipper or manufacturer.

– The original invoice.

– The package.


TERMS AND CONDITIONS

EziReturn covers the costs of returning a package to the shipper under the following conditions:
1. The customer must obtain and provide CGL with a copy of the Return Authorization
from the shipper or manufacturer, including the physical return address and phone
number. All returns are dependent on a Return Authorization by the Shipper (original
seller). If the seller does not approve the return, CGL will not return the item.
2. The package and all required documentation must be presented at a local CGL office or
store to have the order returned to the shipper, at least 15 business days before expiration
of the Return Authorization. Keep in mind that many shippers do grant extensions. If
required, the customer must request and manage the corresponding extension directly
with the seller.
3. For returns to shippers outside the Americas, the customer must present the item at their
local CGL office with at least a 15 business day window. Shipments outside the
Americas is not provided. CGL is not responsible for any additional delays incurred for
return delivery of packages.
4. Due to shipping restrictions, CGL is unable to ship Dangerous Goods as return
shipments. Please ensure that the product to be returned can be shipped without any
additional restrictions (see the list of Forbidden Items)
5. The cost of goods is reimbursed by the seller, not CGL. In some cases, the seller will not
reimburse original USA local shipping costs and only the cost of the item; CGL is not
responsible for any partial amounts not reimbursed by the shipper. 
6. CGL reserves the right to return a package to the customer for the package’s.

1. CGL will notify the customer, when possible, if a package is received open or damaged
from the Miami warehouse.
2. Customer must submit all required documentation to CGL office within 5 business days.

1. Submit all required documentation to support the return within 5 business days.
2. Submit original invoice or purchase confirmation.
3. Turn the package over at a local (if applicable) CGL counter with the required
documentation.

 Value certificates and stock of any kind
 Manuscripts

 Checks
 Academic, property and other titles
 Passports and identification documents
 Credit or debit cards
 Cash and coins
 Gift cards
 Stamps or transportation tickets of any kind
 Gemstones

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