Customs Policies

See the list of Forbidden Items on JCA Website.

Yes, EziReturn accepts any type of authorized returns. You must obtain a Return Authorization from the Shipper (original seller), and CGL will return your package, free of charge. CGL covers the return shipping cost but does not cover the value of the item. CGL is not responsible for the return policies of the seller. Please be advised most Return Authorizations have expiration dates. The package and all required documentation for return shipments must be presented at a local CGL store at least 3 post business days of collecting from CGL office and 15  business days before expiration of the Return Authorization. Keep in mind that many shippers do grant extensions. If required, the customer must request and manage the corresponding extension directly with the seller. For more information, please refer to Warranty and Returns Program (EziReturn) program’s Terms and Conditions.

You must contact the shipper or manufacturer to obtain a Return Authorization. Neither CGL nor
its affiliates are responsible for contacting the supplier or manufacturer for said Return Authorization. Once authorization is granted, the customer must contact CGL’s Customer Service to receive return instructions. CGL must receive all required documents and merchandise no later than 3 post business days of collecting the item and 15 business days prior to the return authorization’s expiration date.

The requirements are: – A Return Authorization issued by the shipper or manufacturer.

– The original invoice.

– The package.

TERMS AND CONDITIONS

EziReturn covers the costs of returning a package to the shipper under the following conditions:
1. The customer must obtain and provide CGL with a copy of the Return Authorization
from the shipper or manufacturer, including the physical return address and phone
number. All returns are dependent on a Return Authorization by the Shipper (original
seller). If the seller does not approve the return, CGL will not return the item.
2. The package and all required documentation must be presented at a local CGL office or
store to have the order returned to the shipper, at least 15 business days before expiration
of the Return Authorization. Keep in mind that many shippers do grant extensions. If
required, the customer must request and manage the corresponding extension directly
with the seller.
3. For returns to shippers outside the Americas, the customer must present the item at their
local CGL office with at least a 15 business day window. Shipments outside the
Americas is not provided. CGL is not responsible for any additional delays incurred for
return delivery of packages.
4. Due to shipping restrictions, CGL is unable to ship Dangerous Goods as return
shipments. Please ensure that the product to be returned can be shipped without any
additional restrictions (see the list of Forbidden Items)
5. The cost of goods is reimbursed by the seller, not CGL. In some cases, the seller will not
reimburse original USA local shipping costs and only the cost of the item; CGL is not
responsible for any partial amounts not reimbursed by the shipper. 
6. CGL reserves the right to return a package to the customer for the package’s.

1. CGL will notify the customer, when possible, if a package is received open or damaged
from the Miami warehouse.
2. Customer must submit all required documentation to CGL office within 5 business days.

1. Submit all required documentation to support the return within 5 business days.
2. Submit original invoice or purchase confirmation.
3. Turn the package over at a local (if applicable) CGL counter with the required
documentation.

 Value certificates and stock of any kind
 Manuscripts

 Checks
 Academic, property and other titles
 Passports and identification documents
 Credit or debit cards
 Cash and coins
 Gift cards
 Stamps or transportation tickets of any kind
 Gemstones