Frequently Asked Questions
This status means your package does not appear to be linked to an invoice than can be used for customs
An invoice should:
1. Describe the item(s) clearly.
2. Give the quantity.
3. State the value (price paid, or value)
4. Shipper Info: Name & address of business or person sending the goods.
5. Consignee Info: Name & address of business or person receiving the goods.
Please note that JCA does not consider general sales, unless it is a public sale/discount event for example:
Black Friday or Prime Day.
CGL is required by the authorities to verify the contents of the packages we transport, as such there are
times that ALL packages are open.
1. Verify that the invoice matches the contents of the package.
2. Report the serial number or IMEI of electronic equipment when required by the Attorney
3. Verify that its an authorize item for import.
CGL has trained staff with all the technical skillsets necessary for the proper protection of its imports and
our facilities have a system of cameras that monitor every step of process. As an extra security measure,
our services are guaranteed, and their packages are protected. ALL packages checked are process dual
custody whether with Jamaica Customs Agent or CGL Team Lead.
Once your package is received at our Miami warehouse, within a reasonable time, our system automatically generates a notification email with your tracking number. Once your package(s) is on the move an update will e provided via email. You may also log into your CGL account to confirm status updates.
CGL EziRewards program is our way of giving back to our loyal members. You earn points that is accumulated and converted to CGL money, that may be used when picking up packages.
Once you have logged into your CGL account will have your points reflecting.
We recommend items of high value (over $70usd) and heavy more than 30lbs to be shipped via Sea Freight. The dimensions of the package L x W x H (inches) plus the 15-35% of invoice amount.
Yes, duty is pro-rated. Duty is paid on the container shipped; therefore, your Freight & Clearance cost
would have already included our duty amount.
No. Our offices in Miami are closed on Sundays.
Packages are received Monday through Friday from 9:00 a.m. to 5:00 p.m. and Saturday 10am to 12pm
local Miami time.
Yes, EziReturn accepts any type of authorized returns. You must obtain a Return Authorization from the Shipper (original seller), and CGL will return your package free of charge. CGL covers the return shipping cost but does not cover the value of the item. CGL is not responsible for the return policies of
Please be advised most Return Authorizations have expiration dates. The package and all required documentation for return shipments must be presented at a local CGL store at least 72 hours post pick up (3 business days), 15 business days before expiration of the Return Authorization. Keep in mind that many shippers do grant extensions. If required, the customer must request and manage the corresponding
extension directly with the seller.
For more information, please refer to EziReturn program’s Terms and Conditions.
You must contact the shipper or manufacturer to obtain a Return Authorization. Neither CGL nor its affiliates are responsible for contacting the supplier or manufacturer for said Return Authorization. Once authorization is granted, the customer must contact CGL Customer Service to receive return instructions. CGL must receive all required documents and merchandise no later than 15 business days prior to the
return authorization’s expiration date.
What do I need to return a package to the shipper?
A Return Authorization issued by the shipper or manufacturer.
The original invoice. *invoices found to be tampered with will not e accessed nor will the item be
qualified for EziReturn.
The package, in a box/bag with the original shipping label removed.
By swiping your Manga Card
By paying for item using your Lacso Epay Card
By referring CGL services (must be closed transaction)
By shipping with CGL
Yes, once you have your Magna card an ID on-file, you are still eligible for earning both Magna and CGL EziRewards points.
By pre-alerting, your invoice prevents delays when clearing your packages with Jamaica Customs. Packages are normally detained for an extended period because of no invoice upon initial clearance.
With CGL members are given the opportunity to dispute their assessment and provides proof of duty assessment, this includes JCA reference number for verification. If Jamaica Customs does not have interest in your package valued over $50, neither does CGL.